The purpose of the General Terms and Conditions of Sale (GTCS) herein is, on the one hand, to inform all potential consumers of the terms and procedures by which ACHALADANELLE (the ""Vendor"") proceeds with the sale and delivery of goods ordered and, on the other hand, to define the rights and obligations of the parties within the framework of the sale of products by the Vendor to the consumer (the ""Buyer""). These GTCS apply, without restriction nor reserve, to the sale of all goods sold by the Vendor on their web site (hereinafter the ""Site"").

As a result, anyone who orders goods for sale on the Vendor's web site assumes full acceptance of the GTCS described herein, of which the Buyer recognises having full knowledge prior to their order.

Goods for sale and delivery cover the following geographical areas: please refer to the countries mentioned in the shopping basket.

For the purposes of the GTCS herein, the Buyer and the Vendor are individually or collectively referred to as the ""Party"" or the ""Parties"".

Prior to order, the Buyer states that:
The purchase of goods on the web site NOXIDOXI has no direct link to any professional activity and is limited to strictly personal use;
He/she possesses the full legal capacity to commit to the GTCS herein.
The Vendor reserves the right to modify said GTCS at any time. However, the GTCS applicable to the Buyer's order on the NOXIDOXI web site are those accepted by the Buyer at the time of such an order.


Head office: 19 cours Xavier Arnozan
Post code: 33000
City: Bordeaux
Registration number: 538 649 120 000 28 RCS Bordeaux


The price of goods online on the web site, shown in euros, is that in effect at the time that the order was placed by the Buyer.
It does not include delivery costs, to be added to the price of goods bought, depending upon the total amount of the order. Delivery costs will be shown before final registration of the order by the Buyer.
The prices include valued-added tax (VAT) applicable at the time of order and any changes to that rate will be automatically reflected on the price of goods sold by the Vendor on their web site. Any bank costs (such as commissions on currency exchange) remain at the charge of the Buyer.
Prices may be changed at any time. However, the Vendor undertakes to apply the prices in effect shown on the web site at the time of the order.
Orders are payable by credit card and by PayPal.
In order to facilitate the payment of your purchases on the e-shop """", several payment methods are available, for purchases carried out from France or internationally:
- The secure platform PayPal: all payments via PayPal are carried out directly on the secure PayPal site
- By bank card (Carte Bleue, Visa, MasterCard) via the CIC/CREDIT MUTUEL secure payment server.

The entry of your bank details is secure. Your credit card number and its expiry date are entered via the site inside a secure payment zone where all information is encrypted.
This information is read only by the CIC/CREDIT MUTUEL servers. None of the data concerning you is stored, as such excluding any possibility of fraud. The Vendor guarantees the security of your online transactions. We use one of the most reliable security systems available on the internet: SSL (Secure Socket Layers). All your personal information is completely protected and encrypted before being transferred to our order handling centre. Most browser software is compatible with the SSL standard.
Should you have any doubts, then please request information from your internet service provider.


Any order implies adhesion to the GTCS herein, without prejudice to specific contractual terms agreed between the Parties.
The Buyer has the opportunity to check the details of their order and to correct any possible errors. From the moment that the Buyer confirms their order by clicking on the ""proceed to checkout"" button, they are considered as having accepted in full knowledge, the GTCS herein, the prices, volumes and quantities of the goods proposed for sale and ordered by the Buyer.
The Vendor undertakes to fulfil the order within the limit of available stocks.
In the event that goods are temporarily or definitively unavailable, you will be informed by e-mail. You will in this case have the possibility of changing or cancelling your order. In the event of a cancellation due to the temporary or definitive unavailability of goods, we will undertake to refund your costs without undue delay.
The order placed by the Buyer will be confirmed by the Vendor. The sale will not be considered as definitive until the provision of this order confirmation to the Buyer by the Vendor and receipt of funds by the latter for the total price.
The Vendor advises the Buyer to retain the information contained in the order confirmation sent by the Vendor, in hard copy or digital format.


In France, deliveries are carried out by Colissimo. Upon delivery, should the addressee be absent, the Buyer or the intended recipient receives a notice of passage, that allows them to retrieve the goods ordered at the post office indicated on the notice of passage, over a period of fifteen days. Beyond this period, the package will be returned to sender.
The Buyer or the recipient of goods ordered is expected to check the apparent state of goods at delivery. In the presence of an apparent anomaly (damage, missing goods in relation to the delivery slip, package or goods damaged or broken, etc.) observed at delivery in the presence of the transporter, the Buyer or the recipient of goods ordered is expected to apply the Colissimo procedure, that is to say by pointing out the damages or shortcomings observed, and by voicing any claims and reserves, and refusing delivery by immediately issuing a statement of anomaly with the transporter.
Delivery times are liable to differ depending on the destination. The Vendor will not be held liable for any possible delays in delivery.
For information purposes only, please find below the usual delivery times provided by the French postal service 'La Poste' via Colissimo (after manufacturing of our products)
France: Up to 5 working days
French Overseas Territories: under or equal to 7 working days
Europe / International: under or equal to 8 working days
Late delivery will not give rise to any penalties or compensation nor will it result in order cancellation.


NOXIDOXI goods from ACHALADANELLE cannot be returned. ACHALADANELLE does not accept the return of goods except in the event or quality issues such as the malfunctioning of the pump for example, in which case we will replace the product and assume transport costs.


All customers having placed at least one order will automatically be signed up for free with the NOXIDOXI loyalty scheme.
Accumulation of loyalty points:
All firm and definitive purchases generate loyalty points for the customer concerned, according to the following conditions:
- €10 spent generates €1.
- The number of points builds up in this way and can be transformed into a loyalty voucher.
- Loyalty points are issued and acquired automatically after the first order.
- Points acquired are valid 6 months from date of first issue.
Display of loyalty points:
The customer can consult their points balance and expiry date at any time in the ""My Account"" section, under ""Loyalty Rewards"".
Transforming loyalty points into a loyalty voucher:
Any customer having acquired at least €1 in loyalty points can transform this into a loyalty voucher at the ""Payment"" stage, by clicking on ""USE"" at the item ""You have a loyalty voucher of:…"" ».
- Loyalty vouchers are usable as soon as the order amounts to €40 or more.
- Loyalty vouchers cannot be refunded.
- Should the customer decide not to use the totality of their accumulated loyalty points on the order, the remainder will be conserved for future orders, within the validity period of 6 months.


The transfer of risks on goods sold by the Vendor is made upon handover of the goods to the company La Poste.
If the goods sent do not conform with your order, or they present a defect, they will be replaced. In this case, we assume the return costs.


If one or more clauses of the GTCS herein are considered non-valid or declared as such in application of a law, a regulation or the result of a definitive decision by a competent authority, the other clauses will retain their full force and effect.


Personal data collected by the Vendor for every order placed by the Buyer is required for order management by the Vendor and their service providers and may be used, subject to the rights exercised by the individual concerned, in order to inform the latter of products and services provided by the Vendor and/or by their business partners.
Pursuant to the law ""Information Technology and Civil Liberties"" no. 78-17 of 6th January modified, the Buyer and the order recipient have the right to access and to have rectified or deleted any data that concerns them and that is handled by the Vendor, as well as the right to oppose the use of this data for the purposes of direct marketing. By default, these rights are exercised with the Vendor by written post addressed to:

19 cours Xavier Arnozan
33000 Bordeaux

ACHALADANELLE is the recipient of information that is communicated to it. It can nevertheless sell, hire, or exchange its customer database, but it will never do so. You can oppose this by writing to the aforementioned address.


The sale of goods from ACHALADANELLE and the brand NOXIDOXI are subject to French law. Any litigation relative to the existence, the interpretation, the execution or the termination of the contract agreed between ACHALADANELLE and the Buyer, even in the event of plurality of defendants, will be, failing amicable agreement, of the exclusive competence of the courts of Bordeaux.

All questions relative to the GTCS herein as well as to the sales that they govern, and that are not provided for by the contractual clauses herein, will be subject to French law to the exclusion of any other.